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Crucial Conversations Tools For Talking When Stakes Are High Second Edition

Crucial Conversations
Author: Kerry Patterson
Publisher: McGraw Hill Professional
ISBN: 0071772200
Size: 59.35 MB
Format: PDF, ePub
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The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
Language: en
Pages: 288
Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Categories: Business & Economics
Type: BOOK - Published: 2011-09-16 - Publisher: McGraw Hill Professional
The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Language: en
Pages: 336
Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
Categories: Business & Economics
Type: BOOK - Published: 2013-05-24 - Publisher: McGraw-Hill Professional
Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
Crucial Conversations
Language: en
Pages:
Authors: Patterson
Categories: Interpersonal communication
Type: BOOK - Published: 2002 - Publisher: Tata McGraw-Hill Education
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
Sources of Power
Language: en
Pages: 352
Authors: Gary A. Klein
Categories: Business & Economics
Type: BOOK - Published: 1999-02-18 - Publisher: MIT Press
Anyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Gary Klein is one of the developers of the naturalistic decision making approach, which views people as inherently skilled and experienced. It documents human strengths and capabilities that so far have been downplayed or ignored. Since 1985, Klein has conducted fieldwork to find out how people tackle challenges in difficult, nonroutine situations. Sources of Power is based on observations of humans acting under such real-life constraints as time pressure, high stakes, personal responsibility, and shifting conditions. The professionals studied include firefighters, critical care nurses, pilots, nuclear power plant operators, battle planners, and chess masters. Each chapter builds on key incidents and examples to make the description of the methodology and phenomena more vivid. In addition to providing information that can be used by professionals in management, psychology, engineering, and other fields, the book presents an overview of the research approach of naturalistic decision making and expands our knowledge of
Crucial Conversations
Language: un
Pages: 256
Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Categories: Business & Economics
Type: BOOK - Published: 2002-06-18 - Publisher: Mcgraw-hill
The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Crucial Conversations
Language: un
Pages: 240
Authors: Kerry Patterson
Categories: Business & Economics
Type: BOOK - Published: 2002 - Publisher: Tata McGraw-Hill Education
Books about Crucial Conversations
Change Anything
Language: en
Pages: 288
Authors: Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler
Categories: Business & Economics
Type: BOOK - Published: 2011-04-11 - Publisher: Hachette UK
A stunning approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides? Based upon the latest research in a number of psychological and medical fields, the authors of Change Anything will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. Change Anything shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results. The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.
Crucial Conversations, Third Edition
Language: un
Pages: 304
Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Emily Gregory
Categories: Business & Economics
Type: BOOK - Published: 2021-10-26 - Publisher: McGraw-Hill Education
The 4 MILLION+ bestseller that revolutionized business communications—updated for today’s workplace. Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: · Respond when someone initiates a crucial conversation with you · Identify and address the lag time between identifying a problem and discussing it · Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or
Crucial Conversations
Language: en
Pages: 150
Authors: May Sarton
Categories: Fiction
Type: BOOK - Published: 2014-12-16 - Publisher: Open Road Media
“May Sarton’s provocative novel is about a wife who has outgrown her husband, and after twenty-seven years of marriage decides that she has had enough. . . . [Poppy] is altogether believable.” —The Atlantic To their close friend Philip, Poppy and Reed Whitelaw’s marriage appears stable and happy. Their ritual Sunday tennis matches and dinners are a highlight of his week, and the Whitelaws’ repartee is an object of wonder and admiration. But beneath the surface, the marriage has slowly been unraveling for years. An artist, Poppy feels the weight of time, calculating that she has twenty good years left for her work and little remaining tolerance for her diminishing marriage. And so, as newscasts about Vietnam and Watergate issue nightly warnings about the dangers of deceit and delusion, Poppy has decided to leave. The separation guts Philip, who finds that his investment in the affairs of his friends outweighs his investment in his own. The relationship between the three friends had often been riven by jealousy, and the cataclysm of the Whitelaws’ separation does little to lessen anxieties roiling beneath the surface. As those in the Whitelaws’ orbit struggle to adjust to their new reality, a world of buried
The 5 Essential People Skills
Language: en
Pages: 256
Authors: Dale Carnegie Training
Categories: Self-Help
Type: BOOK - Published: 2010-02-18 - Publisher: Simon and Schuster
Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most people are either too passive or too aggressive in their business lives, and they end up never getting the support, recognition, or respect that they desire. The business leaders and trainers from Dale Carnegie Training® have discovered that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career. The 5 Essential People Skillsshows how to be a positively assertive, prosperous and inspired professional. Readers learn to: •Relate to the seven major personality types •Live up to their fullest potential while achieving personal success •Create a cutting-edge business environment that delivers innovation and results •Use Carnegie's powerhouse Five-Part template for articulate communications that grow business •Resolve any conflict or misunderstanding by applying a handful of proven principles Once readers know and can employ these powerful skills, they will be well on their way to a new level of professional and personal achievement.