Customer Service PDF Books

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Airline Customer Service

Customer Service
Author: United States
Size: 78.97 MB
Format: PDF, ePub
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Airline Customer Service
Language: en
Pages: 60
Authors: United States, United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Categories: Airlines
Type: BOOK - Published: 2004 - Publisher:
Books about Airline Customer Service
Setting Customer Service Standards
Language: en
Pages: 29
Authors: Carol A. Singer
Categories: Customer services
Type: BOOK - Published: 1994 - Publisher:
Books about Setting Customer Service Standards
IRS Customer Service
Language: en
Pages: 20
Authors: United States. General Accounting Office
Categories: Tax administration and procedure
Type: BOOK - Published: 1999 - Publisher:
Books about IRS Customer Service
Airline Customer Service Commitments
Language: en
Pages: 221
Authors: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Categories: Aeronautics, Commercial
Type: BOOK - Published: 2001 - Publisher:
Books about Airline Customer Service Commitments
Federal Emergency Management Agency Customer Service Course
Language: en
Authors: United States. Federal Emergency Management Agency
Categories: Customer relations
Type: BOOK - Published: 2000 - Publisher:
Books about Federal Emergency Management Agency Customer Service Course
Total Customer Service for Profitability
Language: en
Pages: 305
Authors: Larry Swaton, Lawrence Swaton
Categories: Business & Economics
Type: BOOK - Published: 2003 - Publisher: Trafford Publishing
The book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technical support, warranty, contracts, accounting, logistics, inventory, leadership, field service and collecting action. It is a chess game to put them together as a system. For more information, visit Larry Swaton's website at
Customer Service
Language: en
Pages: 240
Authors: Andrew Sturdy, Irena Grugulis, Hugh Willmott
Categories: Business & Economics
Type: BOOK - Published: 2001-03-29 - Publisher: Macmillan International Higher Education
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
Customer Service
Language: en
Pages: 163
Authors: Career Solutions Training Group, Beverly Rokes
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: South-Western Pub
Business 2000: Customer Service is a new way to introduce customer service skills. With information on the importance of customer service, understanding and satisfying the customer's needs, and ways to interact with the customer, the sleek 4-color design holds the user's attention. Learn how to provide superior customer service, ways to handle difficult situations, and more!
Customer Service
Language: en
Authors: Stone eLearning
Categories: Business & Economics
Type: BOOK - Published: 2019 - Publisher:
Each and every one of us serves customers, whether we realize it or not. Maybe you"re on the front lines of a company, serving the people who buy your products. Perhaps you"re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you"re a company owner, serving your staff and your customers. The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service Training
Language: en
Pages: 232
Authors: Kimberly Delvin
Categories: Business & Economics
Type: BOOK - Published: 2015-08-19 - Publisher: Association For Talent Development
Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions. Free tools and customization options The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu. About the series The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be