Customer Service


Customer Service
Author: Sarah Cook
Publisher: Gower Publishing, Ltd.
ISBN: 9780566085383
Size: 55.35 MB
Format: PDF, ePub
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Measuring Customer Service Effectiveness

Customer Service by Sarah Cook, Measuring Customer Service Effectiveness Books available in PDF, EPUB, Mobi Format. Download Measuring Customer Service Effectiveness books, Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness and explains the measurement process, from start (preparation) to finish (managing the results).


Measuring Customer Service Effectiveness
Language: en
Pages: 160
Authors: Sarah Cook
Categories: Business & Economics
Type: BOOK - Published: 2004 - Publisher: Gower Publishing, Ltd.
Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness and explains the measurement process, from start (preparation) to finish (managing the results).
S/NVQ Level 2 Customer Service
Language: en
Pages: 322
Authors: Sally Bradley
Categories: Customer services
Type: BOOK - Published: 2003 - Publisher: Heinemann
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Achieving Excellence Through Customer Service
Language: en
Pages: 337
Authors: John Tschohl
Categories: Business & Economics
Type: BOOK - Published: 1996-12 - Publisher: Best Sellers Publishing
Promotes the theory that superior customer service leads to a superior business organisation
101 Ways to Improve Customer Service
Language: en
Pages: 400
Authors: Lorraine L. Ukens
Categories: Business & Economics
Type: BOOK - Published: 2007-07-13 - Publisher: John Wiley & Sons
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that
Gower Handbook of Customer Service
Language: en
Pages: 611
Authors: Peter Murley
Categories: Business & Economics
Type: BOOK - Published: 1997 - Publisher: Gower Publishing, Ltd.
This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current
Superior Customer Service
Language: en
Pages: 282
Authors: Dan Blacharski
Categories: Business & Economics
Type: BOOK - Published: 2006 - Publisher: Atlantic Publishing Company
Have you been treated rudely buy a disinterested salesperson and left the business without making a purchase? Have you ever had poor service at a restaurant and vowed never to return? These two simple examples are very common. Unfortunately, all types of American businesses are in the middle of a
Customer Service Best Practices
Language: en
Pages: 600
Authors: Ron Zemke, John A. Woods
Categories: Business & Economics
Type: BOOK - Published: 1998 - Publisher: Human Resource Development
Books about Customer Service Best Practices
Customer Service For Dummies
Language: en
Pages: 408
Authors: Karen Leland, Keith Bailey
Categories: Business & Economics
Type: BOOK - Published: 2011-03-03 - Publisher: John Wiley & Sons
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals
Managing Customer Service
Language: en
Pages: 169
Authors: Jenny Hayes, Frances Dredge
Categories: Business & Economics
Type: BOOK - Published: 1998 - Publisher: Gower Publishing, Ltd.
Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service manager or supervisor is often overlooked. This book aims to provide a concise introduction to the business reasons for building good relationships with customers, examine the management framework of
50 Activities for Achieving Excellent Customer Service
Language: en
Pages: 257
Authors: Darryl S. Doane, Rose D. Sloat
Categories: Business & Economics
Type: BOOK - Published: 2003 - Publisher: Human Resource Development
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.