Customer Service

Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness and explains the measurement process, from start (preparation) to finish (managing the results).

Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.

Promotes the theory that superior customer service leads to a superior business organisation

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that

This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current

Have you been treated rudely buy a disinterested salesperson and left the business without making a purchase? Have you ever had poor service at a restaurant and vowed never to return? These two simple examples are very common. Unfortunately, all types of American businesses are in the middle of a

Books about Customer Service Best Practices

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals

Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service manager or supervisor is often overlooked. This book aims to provide a concise introduction to the business reasons for building good relationships with customers, examine the management framework of

Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.