Customer Service


Customer Service
Author: Sarah Cook
Publisher: Routledge
ISBN: 1351919008
Size: 74.68 MB
Format: PDF, ePub, Docs
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Measuring Customer Service Effectiveness

Customer Service by Sarah Cook, Measuring Customer Service Effectiveness Books available in PDF, EPUB, Mobi Format. Download Measuring Customer Service Effectiveness books, Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.


Measuring Customer Service Effectiveness
Language: en
Pages: 174
Authors: Sarah Cook
Categories: Business & Economics
Type: BOOK - Published: 2017-05-15 - Publisher: Routledge
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable
S/NVQ Level 2 Customer Service
Language: en
Pages: 322
Authors: Sally Bradley
Categories: Customer services
Type: BOOK - Published: 2003 - Publisher: Heinemann
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Branded Customer Service
Language: en
Pages: 264
Authors: Janelle Barlow, Paul Stewart
Categories: Business & Economics
Type: BOOK - Published: 2006-09-14 - Publisher: Berrett-Koehler Publishers
The author of the bestselling "A Complaint Is a Gift" explores building band equity through enhanced and focused customer service.
Achieving Excellence Through Customer Service
Language: en
Pages: 337
Authors: John Tschohl
Categories: Business & Economics
Type: BOOK - Published: 1996-12 - Publisher: Best Sellers Publishing
Promotes the theory that superior customer service leads to a superior business organisation
101 Ways to Improve Customer Service
Language: en
Pages: 400
Authors: Lorraine L. Ukens
Categories: Business & Economics
Type: BOOK - Published: 2007-07-13 - Publisher: John Wiley & Sons
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that
Gower Handbook of Customer Service
Language: en
Pages: 611
Authors: Peter Murley
Categories: Business & Economics
Type: BOOK - Published: 1997 - Publisher: Gower Publishing, Ltd.
This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current
Superior Customer Service
Language: en
Pages: 282
Authors: Dan Blacharski
Categories: Business & Economics
Type: BOOK - Published: 2006 - Publisher: Atlantic Publishing Company
Have you been treated rudely buy a disinterested salesperson and left the business without making a purchase? Have you ever had poor service at a restaurant and vowed never to return? These two simple examples are very common. Unfortunately, all types of American businesses are in the middle of a
Customer Service Best Practices
Language: en
Pages: 600
Authors: Ron Zemke, John A. Woods
Categories: Business & Economics
Type: BOOK - Published: 1998 - Publisher: Human Resource Development
Books about Customer Service Best Practices
Customer Service For Dummies
Language: en
Pages: 408
Authors: Karen Leland, Keith Bailey
Categories: Business & Economics
Type: BOOK - Published: 2011-03-03 - Publisher: John Wiley & Sons
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals
Information Technology-enabled Global Customer Service
Language: en
Pages: 288
Authors: Tapio Reponen
Categories: Business & Economics
Type: BOOK - Published: 2003-01-01 - Publisher: IGI Global
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in