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Managing Hospitality Human Resources Ahlei

Managing Hospitality Human Resources Ahlei
Author: Robert H. Woods
Publisher: Pearson Higher Ed
ISBN: 0133454126
Size: 65.33 MB
Format: PDF, ePub
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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. Topics include: The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right
Managing Hospitality Human Resources (AHLEI)
Language: en
Pages: 491
Authors: Robert H. Woods, Misty Johanson, Michael S. Sciarini, American Hotel & Lodging Association
Categories: Business & Economics
Type: BOOK - Published: 2013-04-23 - Publisher: Pearson Higher Ed
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. Topics include: The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right
Supervision in the Hospitality Industry
Language: en
Pages: 403
Authors: Jack D. Ninemeier, Raphael R. Kavanaugh
Categories: Business & Economics
Type: BOOK - Published: 2012-08-24 - Publisher: Educational Institute
Introduce students to the supervisory skills they'll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA
Managing Front Office Operations with Answer Sheet (Ahlei)
Language: en
Pages: 653
Authors: Michael L. Kasavana, Ph.D., Michael M. Kasavana, American Hotel &. Lodging Educational In, &. Lodging Assoc American Hotel
Categories: Business & Economics
Type: BOOK - Published: 2013-04-26 - Publisher: Educational Institute
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
The Routledge Companion to International Hospitality Management
Language: en
Pages: 432
Authors: Marco A. Gardini, Michael C. Ottenbacher, Markus Schuckert
Categories: Business & Economics
Type: BOOK - Published: 2020-11-09 - Publisher: Routledge
The hospitality sector is facing increasing competition and complexity over recent decades in its development towards a global industry. The strategic response to this is still that hospitality companies try to grow outside their traditional territories and domestic markets, while the expansion patterns and M&A activities of international hotel and restaurant chains reflect this phenomenon. Yet, interestingly, the strategies, concepts, and methods of internationalization as well as the managerial and organizational challenges and impacts of globalizing the hospitality business are under-researched in this industry. While the mainstream research on international management offers an abundance of information and knowledge on topics, players, trends, concepts, frameworks, or methodologies, its ability to produce viable insights for the hospitality industry is limited, as the mainstream research is taking place outside of the service sector. Specific research directions and related cases like the international dimensions of strategy, organization, marketing, sales, staffing, control, culture, and others to the hospitality industry are rarely identifiable so far. The core rationale of this book is therefore to present newest insights from research and industry in the field of international hospitality, drawing together recent scientific knowledge and state-of-the-art expertise to suggest directions for future work. It is designed to raise
Die drei Symptome eines miserablen Jobs
Language: de
Pages: 235
Authors: Patrick M. Lencioni
Categories: Business & Economics
Type: BOOK - Published: 2008-08-11 - Publisher: John Wiley & Sons
Als alle seine Angestellten Platz genommen hatten, begann Brian Bailey. Er entschied sich direkt auf den Punkt zu kommen: "Handzeichen bitte. Wie viele mögen ihre Arbeit?" Nichts geschah. Die Angestellten schauten einander an, als hätte Brian die Frage auf Russisch gestellt. "Okay, lassen Sie es mich klarer ausdrücken", lächelte er. "Wie viele von Ihnen freuen sich zur Arbeit zu gehen? Wie viele sind guter Dinge, wenn sie Morgen für Morgen zur Arbeit fahren?" Brian hätte sie auch fragen können, ob sie gerne mit einem Stock geschlagen werden. Niemand hob die Hand. Einige lachten sogar laut. Egal ob Tellerwäscher, Investmentbanker oder leitender Angestellte, jede Arbeit kann unglücklich machen. Auch wenn die Karriere noch so gut geplant und den eigenen Interessen und Fähigkeiten entsprechend gewählt wurde, quälen sich viele Menschen jeden Morgen zur Arbeit um abends noch frustrierter nach Hause zu kommen. Bestseller Autor und Business-Guru Patrick Lencioni erzählt die unvergessliche Geschichte Brian Baileys, eines pensionierten Vorstandsvorsitzenden auf der Suche nach dem Sinn in seiner Arbeit und seinem Leben. Auf einer ungewöhnlichen Reise, die ihn vom Vorstandszimmer eines angesehenen Unternehmens zu den Skipisten am Lake Tahoe und schließlich zur Bestellannahme einer bekannten Fastfood Kette führt, entlarvt Brian die drei Symptome, die jede
Managing Front Office Operations (AHLEI)
Language: en
Pages: 653
Authors: Michael L. Kasavana, American Hotel & Lodging Association
Categories: Business & Economics
Type: BOOK - Published: 2013-10-08 - Publisher: Pearson Higher Ed
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Tourism, Culture and Heritage in a Smart Economy
Language: en
Pages: 496
Authors: Vicky Katsoni, Amitabh Upadhya, Anastasia Stratigea
Categories: Business & Economics
Type: BOOK - Published: 2017-02-21 - Publisher: Springer
This book explores the ways in which information and communication technologies (ICTs) offer a powerful tool for the development of smart tourism. Numerous examples are presented from across the entire spectrum of cultural and heritage tourism, including art, innovations in museum interpretation and collections management, cross-cultural visions, gastronomy, film tourism, dark tourism, sports tourism, and wine tourism. Emphasis is placed on the importance of the smart destinations concept and a knowledge economy driven by innovation, creativity, and entrepreneurship. New modes of tourism management are described, and tourism products, services, and strategies for the stimulation of economic innovation and promotion of knowledge transfer are outlined. The potential of diverse emerging ICTs in this context is clearly explained, covering location-based services, internet of things, smart cities, mobile services, gamification, digital collections and the virtual visitor, social media, social networking, and augmented reality. The book is edited in collaboration with the International Association of Cultural and Digital Tourism (IACuDiT) and includes the proceedings of the Third International Conference on Cultural and Digital Tourism.
Atlas der Röntgenanatomie
Language: de
Pages: 369
Authors: Lothar Wicke
Categories: Business & Economics
Type: BOOK - Published: 2005 - Publisher: Elsevier,Urban&FischerVerlag
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Heartsaver First Aid CPR AED Student Workbook (German)
Language: en
Pages:
Authors: American Heart Association Staff
Categories: Business & Economics
Type: BOOK - Published: 2012-04 - Publisher:
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Trias Romana. Quaternio mundana, Der Welt Gattung. S.P.Q.R. Durch dry ding würt üch offenbar Rom eygenschafft sag ich für war ...
Language: de
Pages: 32
Authors: American Heart Association Staff
Categories: Business & Economics
Type: BOOK - Published: 1550 - Publisher:
Books about Trias Romana. Quaternio mundana, Der Welt Gattung. S.P.Q.R. Durch dry ding würt üch offenbar Rom eygenschafft sag ich für war ...