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Perfect Phrases For Managing Your Small Business

Perfect Phrases For Managing Your Small Business
Author: Robert Bacal
Publisher: McGraw Hill Professional
ISBN: 0071641874
Size: 69.62 MB
Format: PDF
View: 7108
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The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you’ll need to take charge, perform your tasks, and succeed in these trying times. Inside you’ll find: Hundreds of quick, ready-to-use concepts and phrases for nearly every business situation Targeted coverage on topics, from starting your business to hiring and motivating employees to dealing with challenging customer situations How to market and sell your products and services
Perfect Phrases for Managing Your Small Business
Language: en
Pages: 224
Authors: Robert Bacal, Nancy Moore
Categories: Business & Economics
Type: BOOK - Published: 2008-10-05 - Publisher: McGraw Hill Professional
The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you’ll need to take charge, perform your tasks, and succeed in these trying times. Inside you’ll find: Hundreds of quick, ready-to-use concepts and phrases for nearly every business situation Targeted coverage on topics, from starting your business to hiring and motivating employees to dealing with challenging customer situations How to market and sell your products and services
Perfect Phrases for Icebreakers: Hundreds of Ready-to-Use Phrases to Set the Stage for Productive Conversations, Meetings, and Events
Language: en
Pages: 176
Authors: Meryl Runion, Diane Windingland
Categories: Business & Economics
Type: BOOK - Published: 2012-01-06 - Publisher: McGraw Hill Professional
The Right Phrase for Every Situation . . . Every Time You know that how you begin a business conversation or meeting sets the stage for success. But coming up with just the right words can be another matter. Perfect Phrases for Icebreakers has hundreds of ready-to-use phrases to get your interactions off on the right foot. From jump-starting meetings to motivating teams to turning any situation into a positive networking event, this streamlined guide provides you with the right words to: Highlight important topics in meetings or conversations Motivate people to share resources and support Add levity to personal or group interactions Inspire collaboration and creativity Pique curiosity about your message
Perfect Phrases for School Administrators
Language: en
Pages: 208
Authors: Christine Canning Wilson
Categories: Education
Type: BOOK - Published: 2009-12-11 - Publisher: McGraw Hill Professional
Find the right words to communicate with teachers, other educators, personnel, vendors, and more Perfect Phrases for School Administrators contains features the key words, phrases, acronyms, jargon and buzzwords used in the field of education and training. You can use these words to write teacher evaluations, settle union issues and contract disputes, deal with vendors and sales reps, communicate effectively with staff, deescalate grievances, and more.
Perfect Phrases for New Employee Orientation and Onboarding: Hundreds of ready-to-use phrases to train and retain your top talent
Language: en
Pages: 160
Authors: Brenda Hampel, Erika Lamont
Categories: Business & Economics
Type: BOOK - Published: 2011-07-15 - Publisher: McGraw Hill Professional
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Getting new employees up and running with the company is a highly challenging process. For true success, you need to have full command of the most appropriate language for the task. Perfect Phrases for New Employee Orientation and Onboarding contains hundreds of ready-to-use phrases for transitioning employees into their new roles. You’ll learn how to home in on employee engagement, support the building of work relationships, and deliver constructive feedback. This handy, quick-reference guide provides effective language for: Getting the most out of meet-and-greet meetings Defining company culture and employee expectations Coaching new employees with onboarding challenges Collecting onboarding feedback Onboarding a diverse workforce
Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You...And What To Say Instead
Language: en
Pages:
Authors: Robert Bacal
Categories: Business & Economics
Type: BOOK - Published: - Publisher: Bacal & Associates
Books about Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You...And What To Say Instead
If It Wasn't for the Customers I'd Really Like This Job
Language: en
Pages: 190
Authors: Robert Bacal
Categories: Business & Economics
Type: BOOK - Published: 2011-02-28 - Publisher: Bacal & Associates
What's the best way to get an angry customer to stop yelling at you over the phone? How can you stand up for yourself AND stay professional with even the nastiest customers? How can you reduce the length of time angry customers argue? How do you ensure offensive behavior from one customer doesn't affect how you treat the NEXT customer? And, how do you stop offering rent free space in your head to angry customers who insist on haunting your thoughts after work? No more "I should have said..."!Finally a practical guide to working with difficult customers that goes beyond the obvious. Based on principles of Psychology and Psycholinguistics this book provides more than 100 tactics and behaviors you can use to deal professionally with hostile, angry, unreasonable customers without taking or giving offense.Based on discussions with thousands of customer service representatives the techniques in this book will cover almost any tough situation you may face.It's time to take control of difficult customer situations to reduce your stress and enjoy your job fully. Stop allowing customers to ruin your day.If you like your job -- if only the nasty customers would go away, this is for you.Includes sections on manipulative
Defusing Hostile Customers Workbook (Third Edition2010)
Language: en
Pages: 190
Authors: Robert Bacal
Categories: Business & Economics
Type: BOOK - Published: 2010-04-06 - Publisher: Bacal & Associates
Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are abusive set limits for angry customers and enforce them for mutual benefit Government and public sector departments and employees often deal with angry, irate, upset, manipulative, and aggressive citizens and customers, due to their regulatory responsibilities. Often employees are under-trained to deal with angry customers, leaving them at risk, while government agencies look uncaring and cold. Angry, unsatisfied clientele eat up hours of staff time. Government departments CAN provide excellent customer service. A critical step is learning how to defuse angry people so that the agency and the customer work TOGETHER. Defusing Hostile Customers -- A Self-Instructional Workbook For Public Sector Employees is a "seminar in a book" and contains an amazing collection of specific phrases and actions that can be learned by any public sector employee, drawn from modern understanding of psychology of aggression and psycholinguistics. There are over 80 specific tactics to be applied, and most chapters contain hands-on exercises and "homework," with key answers provided at the back of the
Perfect Phrases for Creativity and Innovation: Hundreds of Ready-to-Use Phrases for Break-Through Thinking, Problem Solving, and Inspiring Team Collaboration
Language: en
Pages: 176
Authors: Karen Eriksen
Categories: Business & Economics
Type: BOOK - Published: 2012-03-23 - Publisher: McGraw Hill Professional
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In today’s fast-moving economy and competitive climate, developing a creative, innovative workforce is absolutely essential for success. Perfect Phrases for Creativity and Innovation provides hundreds of ready-to-use phrases for building the kind of exciting, solution-driven work environment that turns average companies into industry leaders. From creating powerful teams to prioritizing ideas to rewarding success, this hands-on guide offers the language and proven tools to help you: Jump-start your own creativity Trigger whole-brain, divergent thinking in your employees Inspire teams to collaborate in new, effective ways Transform every team into an innovation machine
Perfect Phrases for ESL Advancing Your Career
Language: en
Pages: 176
Authors: Natalie Gast
Categories: Business & Economics
Type: BOOK - Published: 2009-12-31 - Publisher: McGraw Hill Professional
Expert help for polishing your English skills for the workplace You are on an upward career track, but English still may give you a bit of trouble. Do not let language get in your way to success! Perfect Phrases ESL: Advancing Your Career helps you say the right words at the right time in any situation. Author and ESL specialist Natalie Gast introduces you to scenarios, business slang, and other linguistic issues that typical language texts don't go into--for example, the nuances of dealing with conflict, your attitude at work, the written word, and job-seeking skills for a newcomer to the language. Developed for career track professionals in the global workplace who lead meetings, conduct performance evaluations, write management reports, and much more. Hundreds of helpful English phrases for everyday communication. Topics include: How To Use This Book; Getting Down To Business; You and Your Attitude at Work; Becoming Indispensable; Time Management; Communication Is the Key; Dealing with Conflicts; The Written Word; Applications, Checks, and Other Forms; E-mails and Faxes; Memos, Notes, and Letters; Larger Writing Projects; Proofread Everything; Moving On Up; Networking for Stepping Up; Job Applications, Resumes and Cover Letters; Job Interviews; Follow-up; Participating in and Leading Meetings;
Perfect Phrases for Professional Networking: Hundreds of Ready-to-Use Phrases for Meeting and Keeping Helpful Contacts – Everywhere You Go
Language: en
Pages: 192
Authors: Susan Benjamin
Categories: Business & Economics
Type: BOOK - Published: 2009-10-30 - Publisher: McGraw Hill Professional
Put these words to work for you! Learn the gift of gab and get closer to your dream job This latest addition to the bestselling Perfect Phrases series is a must-read for anyone who dreads networking or who has ever fumbled or frozen during important and possibly career-changing conversations. Perfect Phrases for Professional Networking arms readers with foolproof and versatile phrases that help them take advantage of virtually any professional networking opportunity. KNOW WHAT TO SAY IN ANY SITUATION From cocktail parties to industry conferences, association meetings, and even unexpected run-ins on the street, this book has all the tools you need to feel comfortable striking up a conversation, steering it in the right direction, and following up effectively. Whether you're looking for a promotion, considering a career change, or just hoping to update that rolodex for a rainy day, this handy resource has you covered--including new-media tactics such as e-mail etiquette, rules for social networking, and the proper way to leave a blog comment. Author Susan Benjamin shows you how to: Break the ice Use personal connections to create a conversation Steer the conversation toward leads Ask for an invitation to an exclusive gathering Get through to someone who's